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Fibre to the home (FTTH) broadband might soon be coming to your suburb, but before you sign up for high-speed internet, make sure you ask the right questions, says an insider.

 

“The internet is no longer a ‘nice to have’, but a ‘need to have’. In a sense, it has become a utility such as electricity and water. We need access to internet banking, social media, entertainment sites, cloud based storage, and much, much more.

 

How far does the fibre go?

A good FTTH service will not only terminate at the door, but will be taken to where it’s needed in the house. It will also include a Wi-Fi router similar to the ones supplied with ADSL services; larger houses will generally require more than one Wi-Fi router or booster to ensure that there is coverage wherever it is required.

 

Does the fibre provider install all the devices, or is it DIY?

Sometimes the Wi-Fi routers are provided, but installation is excluded. In this case, a consumer needs to ensure that they are capable of installing the Wi-Fi router and connecting it to the fibre. It is often better to go with a fibre supplier who will do this for their customers, avoiding possible costly mistakes and saving the consumer from the hassle.

 

How much data am I getting?

Fibre providers will often offer capped or uncapped services, but what does this mean? Capped services offer consumers a limited quantity of data. After the data has reached its limit, or ‘cap’, the consumer will have no more data left to use and will need to ‘top up’.

 

The consumer will then receive additional data, but often at exorbitant top up rates, getting penalised for every extra megabyte of data they consume over their cap. Uncapped services provide unlimited amounts of data, but consumers need to understand the fair usage policy attached to their contract to make sure their expectations match up to the service.  

 

Optical fiber is hundreds of times faster than DSL, cable or wireless systems. And while the cable and phone companies’ networks may be partially fiber, the Countries Internet network is fibre all the way to your building. That means no bottlenecks or slowdowns can occur like they do when data reaches the copper technology that the other guys are using to deliver the signal to your residence.

 

Of course many factors affect bandwidth–including the type of transmission technology used, the length of the cable runs and the network architecture employed. And, actual speed is often less than what is promised in the service agreement. To get an accurate reading as to what your true Internet speed is go to speedtest.net and run the test. Our Internet always delivers the true speed quoted.

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